Reading Time: 1 minuteEveryone wants to feel heard. Most people don’t learn to listen. We learn to speak. Parents are thrilled when their children speak their first words. Speech is taught in school. For most employees, however, it is crucial that their manager listens to them. Managers need to be able to listen. The Center for Creative Leadership lists seven key skills for active listing.
Ask open-ended questions
Ask probing questions.
Ask for clarification.
Paraphrase.
Feelings are important.
Summarize.
Questions for Class Discussion:
Consider your listening skills. Which one of the seven essential active listening skills are you looking to improve? How can you do this?
Sources:
Coaching Others: Use Active Listening Skills to Coach Others – Center for Creative Leadership
Center for Creative Leadership
7 Key Active Listening Skills
